Island House Goa (“we”, “our”, or “us”) is committed to protecting the privacy of our website visitors and customers. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you visit our website [https://islandhousegoa.com/] (the “Website”) and interact with our services.
1. Information We Collect
We may collect the following types of personal information from visitors and users of our Website:
A. Personal Identification Information
- Name
- Email address
- Phone number
- Postal address
- Payment information (if applicable for bookings)
- Government-issued identification (for booking verification purposes)
B. Non-Personal Identification Information
- Browser type and version
- IP address
- Device type (mobile, desktop, etc.)
- Pages visited on our Website
- Date and time of access
C. Cookies and Tracking Technologies
We use cookies and similar tracking technologies (such as web beacons) to collect information about your browsing behavior on our Website. This helps us provide a more personalized experience, track traffic, and enhance the functionality of the Website.
You can manage your cookie preferences through your browser settings.
2. How We Use Your Information
We use your personal information for the following purposes:
- To Process Bookings: When you make a booking with Island House Goa, we collect personal information to confirm your reservation and process payments.
- To Communicate: We may use your contact details to send booking confirmations, respond to inquiries, or provide updates related to your stay.
- Marketing and Promotions: With your consent, we may send marketing communications about promotions, special offers, or events. You can opt out of these communications at any time.
- To Improve User Experience: Non-personal data collected through cookies helps us understand how users navigate our Website, enabling us to improve its performance and design.
- Compliance: We may process your personal data to comply with legal obligations, such as verifying the identity of our guests.
3. Sharing Your Information
We may share your personal information with third parties in the following situations:
- Service Providers: We may share your data with third-party vendors who assist with bookings, payments, and other services. These parties are required to handle your data securely and in compliance with applicable laws.
- Legal Obligations: We may disclose your information if required by law, in response to a legal process, or to protect the rights, property, or safety of Island House Goa and its customers.
- Business Transfers: In the event of a merger, sale, or transfer of ownership, personal information may be transferred as part of the business assets.
4. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected or as required by law. Personal data related to bookings will be retained for tax and legal obligations, typically up to 7 years.
5. Your Rights
Under applicable privacy laws, you have the following rights concerning your personal data:
- Right to Access: You can request a copy of the personal information we hold about you.
- Right to Correction: You may ask us to correct or update your personal information if it is inaccurate.
- Right to Deletion: You can request the deletion of your personal information, subject to certain legal obligations.
- Right to Object: You have the right to object to the processing of your personal data for marketing purposes.
- Right to Data Portability: You can request that we transfer your personal data to another service provider.
To exercise these rights, please contact us at [email address].
6. Data Security
We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, or disclosure. While we take all reasonable precautions, no system is completely secure, and we cannot guarantee the absolute security of your data.
7. Children’s Privacy
Our Website is not intended for children under 16 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child under 16, please contact us immediately so we can delete it.
8. Links to Third-Party Sites
Our Website may contain links to external websites. We are not responsible for the privacy practices or content of those third-party websites. Please review the privacy policies of any external sites you visit.
9. International Data Transfers
If you are located outside of India, please be aware that your personal information may be transferred to and processed in India, where data protection laws may differ from those in your country of residence. By using our Website or making a booking, you consent to this transfer and processing.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will revise the “Effective Date” at the top of the policy. We encourage you to review this policy periodically.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at: reservations@islandhousegoa.com
